Frequently Asked Questions (FAQ)
Welcome to the FAQ section of RNE Reality Limited. We’ve compiled a list of commonly asked questions to provide you with quick and informative answers. If you can’t find the answer you’re looking for, feel free to contact us at support@rnerealitylimited.uk, and our team will be happy to assist you.
What is RNE Reality?
RNE Reality is a comprehensive school management software designed to streamline administrative tasks, enhance communication, and improve efficiency in educational institutions.
How does RNE Reality benefit schools?
RNE Reality simplifies school operations by providing tools for attendance tracking, student information management, academic scheduling, parent communication, financial management, and more.
Is RNE Reality suitable for all types of educational institutions?
Yes, RNE Reality is designed to meet the needs of various educational institutions, including K-12 schools, colleges, universities, and educational organizations.
What features does RNE Reality offer?
RNE Reality offers a wide range of features, including attendance tracking, student information management, academic scheduling, gradebook and progress tracking, parent communication portal, financial management, reporting, and analytics.
Can RNE Reality integrate with our existing systems?
Yes, RNE Reality is designed to integrate seamlessly with existing systems and tools commonly used in educational institutions, ensuring smooth data transfer and interoperability.
How secure is the data stored in RNE Reality?
RNE Reality prioritizes data security and employs robust measures to ensure the confidentiality, integrity, and availability of user data.
Can parents and students access RNE Reality?
Yes, RNE Reality provides a secure portal for parents and students to access relevant information, such as grades, attendance records, assignments, and communication from teachers and administrators.
What kind of customer support does RNE Reality provide?
RNE Reality offers comprehensive customer support, including online documentation, tutorials, training sessions, and responsive technical support via email, phone, or live chat.
How often does RNE Reality release updates?
RNE Reality regularly releases updates and enhancements to improve functionality, address issues, and introduce new features based on user feedback and industry trends.
What are the system requirements for using RNE Reality?
RNE Reality is a cloud-based software accessible through web browsers, requiring only an internet connection and compatible devices for access.
Does RNE Reality offer training for administrators and staff?
Yes, RNE Reality provides training sessions and resources to help administrators and staff become proficient in using the software effectively.
Is there a limit to the number of users or students that RNE Reality can accommodate?
RNE Reality can scale to accommodate institutions of all sizes, from small schools to large universities, without imposing restrictions on the number of users or students.
What is the pricing structure for RNE Reality?
The pricing structure for RNE Reality varies based on the specific needs and size of each educational institution. Please contact our sales team for a personalized quote.
Are there any hidden fees with RNE Reality?
No, there are no hidden fees with RNE Reality. Our pricing is transparent, and we strive to provide value for our customers without surprises.
Can we switch between different pricing plans?
Yes, you can upgrade or downgrade your pricing plan with RNE Reality at any time to align with your school’s evolving needs and budget.
How do we cancel our subscription to RNE Reality?
To cancel your subscription to RNE Reality, simply contact our customer support team, and they will assist you with the process.
Is there a free trial available for RNE Reality?
Yes, we offer a free trial of RNE Reality so that you can experience the software firsthand and explore its features before making a commitment.
How do we get started with implementing RNE Reality at our school?
To get started with implementing RNE Reality at your school, simply reach out to our sales team, and they will guide you through the onboarding process and provide assistance every step of the way.